Who we are

We are Big Castle Travel, the Disney-specific travel brand of VanBeek Vacations LLC. VanBeek Vacations was started by Daniel and Kelly VanBeek as part of their dream to provide customized itinerary planning for visitors to Walt Disney World.

Our website address is: https://www.bigcastletravel.com. Our LLC is registered in the state of Georgia.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Big Castle Travel utilizes Cognito Forms for the multiple quote request forms on our website. All forms are branded with Cognito Forms’ logo. When visitors submit the forms on the site we collect the data shown in the form. The data is maintained indefinitely within Cognito Forms’ system accessible to the associated account owners from Big Castle Travel. The Cognito forms privacy policy is available here: https://www.cognitoforms.com/privacy.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Performance cookies

These cookies collect information so that we can analyse how our visitors use our site. These cookies do not collect information that identifies you. All information these cookies collect is anonymous and is only used to improve how our site works.

Functional cookies

These cookies allow websites and applications to remember choices you make (e.g., such as your user name or the region you are in) and provide enhanced, more personal features.

We may use information collected from functional cookies to identify user behaviour and to serve content based on the user profile. These cookies cannot track your browsing activity on other websites. They do not gather any information about you that could be used for advertising or to record where you’ve been on the Internet outside our site.

Analytics cookies

In order to keep our website services relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use the site.

Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our website before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes, and it helps us to analyse patterns of user activity and to develop a better user experience.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This website uses Google Analytics, a web-analysis service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies and similar technologies to analyse and improve our website on the basis of your usage pattern. The data accrued in this context may be transmitted by Google for analysis to a server in the USA and stored there. Should personal data be transmitted to the USA, Google has acceded to the EU-US Privacy Shield. Your IP address will be abbreviated prior to the analysis of usage statistics, however, so that no conclusions can be drawn about your identity. For this purpose, Google Analytics has been extended on our website to include the code “anonymizeIP”, in order to guarantee an anonymised capture of IP addresses.

Google will process the information in order to evaluate your use of the website, to assemble reports on the website activities for the website operators, and to supply further services connected with website use and internet use.

As mentioned above, you can configure your browser so that it rejects cookies, or you can prevent the data being used by Google Analytics by downloading and installing this browser add-on provided by Google.

You will find more detailed information on this matter in the Privacy Statement of Google Analytics.

Who we share your data with

Big Castle Travel utilizes Cognito Forms for the multiple quote request forms on our website. All forms are branded with Cognito Forms’ logo. When visitors submit the forms on the site we collect the data shown in the form. The data is maintained indefinitely within Cognito Forms’ system accessible to the associated account owners from Big Castle Travel. The Cognito forms privacy policy is available here: https://www.cognitoforms.com/privacy.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Big Castle Travel utilizes Cognito Forms for the multiple quote request forms on our website. All forms are branded with Cognito Forms’ logo. When visitors submit the forms on the site we collect the data shown in the form. The data is maintained indefinitely within Cognito Forms’ system accessible to the associated account owners from Big Castle Travel. The Cognito forms privacy policy is available here: https://www.cognitoforms.com/privacy.

What rights you have over your data

If you have an account on this site, submitted data through a form, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Big Castle Travel utilizes Cognito Forms for the multiple quote request forms on our website. All forms are branded with Cognito Forms’ logo. When visitors submit the forms on the site we collect the data shown in the form. The data is maintained indefinitely within Cognito Forms’ system accessible to the associated account owners from Big Castle Travel. The Cognito forms privacy policy is available here: https://www.cognitoforms.com/privacy.

Contact information

Privacy-specific concerns can be emailed to [email protected]

Additional information

How we protect your data

Big Castle Travel follows industry, supplier, and associated third-party best practices to protect your data.

What data breach procedures we have in place

Should Big Castle Travel, VanBeek Vacations LLC, or any third-party supplier be subject to potential or real data breaches, the associated parties will be notified as soon as feasibly possible.